Support.
Questions, bugs or wishes for JETZT. I read every email myself.
For a bug, it helps to mention your iPhone model, your iOS version and what you were doing.
Common questions.
I bought Pro but it isn't unlocked.
In the app, go to More and tap “Already purchased? Restore”, signed in with the same Apple ID you bought it with. Your iPhone needs to be online for this. If it fails offline, your purchase is still there.
How do I cancel my subscription?
In iPhone Settings under Apple Account → Subscriptions → JETZT. The subscription renews unless you cancel at least 24 hours before the end of the current period. The one-time purchase does not need cancelling, it never renews.
When does the free week end?
The free week comes with the yearly plan. On day 5 JETZT. sends you a notification that it is ending, if you allowed notifications. Cancel before then and nothing is charged.
How do I get a refund?
Refunds go through Apple at reportaproblem.apple.com. I have no access to them.
The timer doesn't show on my Lock Screen.
Allow Live Activities: iPhone Settings → JETZT. → Live Activities. After that the timer also runs on the Lock Screen and in the Dynamic Island.
Detection as I type doesn't work.
It needs Apple Intelligence on an iPhone that supports it, turned on in iOS Settings. The app shows the status under More → On-device AI. Without Apple Intelligence, JETZT. still recognizes dates with simple rules, just less precisely.
I'm not getting reminders.
Allow notifications for JETZT. in iPhone Settings. You set the times for Plan day, Energy check and Wind down in the app under More.
Where are my tasks, and how do I move to a new iPhone?
Only on your iPhone. There is no account and no server with your tasks. If iCloud Backup is on, they are part of it and come along when you set up a new iPhone from that backup. More → “Export data” gives you a JSON file, “Delete all data” removes everything.